Giving and Receiving Feedback with Clarity and Discretion
Β
Β
Feedback is one of the most powerful tools for growth, and one of the most mishandled. This course equips managers and supervisors with evidence-based techniques for delivering feedback that is timely, clear, and appropriately framed, while also building the skill to receive it with openness and professionalism.
About This Course
Feedback is one of the most powerful tools available to leaders, and one of the most consistently misused. When it is done well, feedback accelerates growth, builds trust, and creates a culture of continuous improvement. When it is done poorly, it damages relationships, erodes engagement, and allows performance problems to fester.
Drawing from evidence-based practices and organizational psychology, this course equips managers and supervisors with a practical, nuanced approach to feedback. Participants learn a method for delivering feedback that is timely, specific, and framed around organizational outcomes rather than personal criticism. A key focus is the concept of discretion: the judgment-based skill of sharing the right information with the right people at the right time, in ways that maintain professionalism and protect trust.
Equally important is the often-overlooked skill of receiving feedback well. This course addresses both sides of the exchange, giving participants the tools to stay open, curious, and professionally grounded even when feedback is uncomfortable. The result is a feedback culture that supports real growth without oversharing, underdelivering, or leaving people guessing.
What Participants Will Learn
After completing this course, participants will be able to:Β
- Understand the role of feedback in building trusting, high-performing teams
- Apply a structured method for delivering feedback that drives outcomes rather than defensiveness
- Use the concept of Levels of Discretion to determine what information to share, with whom, and when
- Practice giving and receiving feedback using real-world and case study scenarios
- Use positive feedback strategically to reinforce desired behavior and reduce burnout risk
- Build the skills and confidence to make feedback a consistent, trusted part of leadership practice
Download the Course Overview
Get the full course details in a shareable PDF - perfect for circulating to human resources, your management team, or procurement.
DOWNLOAD PDFDelivery & Format
FORMAT
Half-day or full-day workshop
DELIVERY
In-person or virtual
GROUP SIZE
Up to 24 participants per session
"Excellent training! I will use these techniques going forward."
Rick L.
Workshop Participant
"Janel taught tools to be more direct and manage defensiveness in performance feedback discussions. This is exactly what I needed."
Jacquie S.Β
Workshop Participant
How long is this program?
Is this available in-person, virtual, or both?
How many participants can attend?
Can this program be customized for our organization?
Can this be delivered as a keynote?
What is the investment for this training?
How do we get started?
Ready to bring this training to your team?
Let's talk about your goals, your audience, and how to make this program work for your organization.Β
LET'S TALK TRAINING