Active Listening: Hear What You've Been Missing
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Most people think they're better listeners than they are. This course reveals the gap between hearing and truly listening, and gives participants practical tools to close it. Walk away with skills that improve relationships, reduce miscommunication, and make every conversation more productive.
About This Course
We often think of listening as a passive exercise, but research tells a different story. Studies show that left to our own devices, we comprehend only 25 to 50 percent of what we hear. That means in virtually every conversation, meeting, and presentation, we are missing half the message. Active listening is the deliberate practice of closing that gap.
In this engaging session, participants discover the critical difference between hearing and truly listening. Through practical exercises and reflection, they learn to recognize their own listening habits, identify the barriers that get in the way, and replace passive patterns with active ones. The result is richer conversations, stronger relationships, and far fewer costly misunderstandings.
Active listening is not just a communication skill; it is a leadership skill. When people feel genuinely heard, trust builds, engagement rises, and collaboration improves. This course gives participants the tools to make that happen, consistently and intentionally.
What Participants Will Learn
After completing this course, participants will be able to:Β
- Understand the critical difference between active and passive listening behaviors
- Recognize the personal, environmental, and situational barriers to active listening
- Use active listening techniques to improve comprehension and retention
- Elicit undisclosed information, perspectives, and feelings from others
- Build stronger professional relationships through listening that makes others feel heard
- Suspend preconceived notions to hear messages more accurately and completely
Download the Course Overview
Get the full course details in a shareable PDF - perfect for circulating to human resources, your management team, or procurement.
DOWNLOAD PDFDelivery & Format
FORMAT
Half-day or full-day workshop
DELIVERY
In-person or virtual
GROUP SIZE
Up to 24 participants per session
Β "This was so engaging and relevant! I feel armed with several tools. You are an excellent presenter. I love how you wove a story through the whole session."
Annie L.Β
Workshop Participant
"This workshop gave me skills about how to better connect with people and steps for exactly how to do it."
Rebecca T.
Workshop Participant
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Let's talk about your goals, your audience, and how to make this program work for your organization.Β
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