Follow up resources from Designed to StayÂ
Below are podcast episodes I've recorded on concepts related to the session. Most of them are 15 - 20 minutes in length, so it's easy to listen to an episode to review or share something we discussed.Â
A PDF of the slides from the session is posted below as well as the first few chapters of my book, Head On: How to Approach Difficult Conversations Directly.Â
Please let me know if there's anything I can assist with. Book a strategy session below and we'll talk about whatever's on your mind.
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Working ConversationsÂ
Companion episodes for "Designed to Stay"
Working Conversations Podcast (https://janelanderson.com/podcast or wherever you get podcasts)
Specific episodes related to the session:
1. Ep 224: The Hidden Leadership Power of UX Thinking
janelanderson.com/224
If you've never thought of yourself as a designer, this episode will change that — and show you why the same principles that make great products work can make you a more effective leader.
2. Ep 249: Better Leadership by Design
janelanderson.com/249
If you've ever wondered why the same approach works brilliantly with one person and falls flat with another, this episode will help you make more intentional choices based on context rather than habit.
3. Ep 230: Innovation by Design — Lessons from Airbnb
janelanderson.com/230
If you want a practical, step-by-step process for designing a better member experience — from mapping who you're designing for to storyboarding the entire journey — this episode gives you the blueprint.
4. Ep 229: Why Planning Fails — and What to Do Instead
janelanderson.com/229
If your improvement plans keep stalling the moment reality changes, this episode will show you why prototyping and feedback loops beat static planning every time.
5. Ep 228: Chunking Change — A Smarter Way to Lead Through Innovation
janelanderson.com/228
If change in your organization always feels chaotic and exhausting, this episode will show you how to structure improvement in smaller, more manageable iterations — without losing momentum.
6. Ep 252: What a Coffee Spill Taught Me About Leadership
janelanderson.com/252
If you want to reduce friction in your member touchpoints, this episode will help you see how great design anticipates human behavior rather than just hoping people do everything right.
7. Ep 221: The Power of Small Gestures
janelanderson.com/221
If you're wondering how to build the kind of personal connection and surprise-and-delight moments that make an experience truly memorable, this episode will show you exactly why small actions carry the biggest weight.
8. Ep 231: The Real Reason Employees Quit and How to Fix It
janelanderson.com/231
If you want to understand why members leave even when the product itself is solid, this episode makes the case that experience gaps — not perks or pricing — are almost always the real culprit.
Free book chapters of Head On
Anderson, Janel. (2018). Head On: How to Approach Difficult Conversations Directly. Gale House Press. Download the first few chapters here:  Download book chapters
Book a 16 minute strategy session with Dr. Janel
Use this time to follow up on the prototype you started, discuss an issue you're experiencing, or talk about whatever is on your mind.Â
Book a Strategy Session