Overview

Participants will master the art and skill of facilitating difficult conversations with ease. Participants will learn techniques, tips and best practices for communicating in even the most trying of circumstances.

Specifically, attendees will learn techniques to address even the most difficult people and topics easily and effectively. These techniques may be applied in conversations around employee performance, layoffs, diversity, or any topic that feels difficult to discuss.

Objectives

• To further develop communication skills that result in trusting, open conversations
• To develop a method for untangling the intent of communication from its impact
• To develop a method for discerning and identifying beliefs and perspectives
• To identify and strategize possible solutions to real world business communication challenges where topics of conversation are difficult
• To develop skilss for managing relationships after difficult discussions

Who Should Attend

Managers, leaders and individual contributors who want to further develop their skills in facilitating difficult discussions

Teaching Approach

Janel Anderson, a business consultant and coach, brings a research-based approach together with extensive experience in corporate virtual team communication teaches this half-day program. The interactive classroom style provides an opportunity for each participant to learn new concepts, apply them in an engaging way, and obtain feedback from the instructor and peers in small group settings.

Tuition: $ 495

Location: Downtown Minneapolis, specific location furnished upon registration.