Overview

Participants will learn techniques, tips and best practices for communicating with sincerity and diplomacy and building trust when working with clients and prospective clients.

Specifically, attendees will learn communication techniques that build trust, develop rapport and foster collaboration in client relationships and will come away with practical application of those methods. A special area of focus will be placed on developing skills for facilitating difficult conversations and the ability to maintain openness as difficult conversations unfold.

Objectives

• To further develop communication skills that result in trusting, open conversations
• To explore a variety of tips, techniques, and best practices, ranging from developing rapport to the actual delivery of a message in conversation
• To identify and strategize possible solutions to real world business communication challenges where transparency may be difficult
• To practice communication techniques for managing conversations
• To develop powerful vocabulary for managing client relationships

Who Should Attend

Managers, leaders and individual contributors who want to further develop their skills in building trusting, candid, open client relationships

Key Topics

• The role brain chemistry governing our emotions plays in trust
• Why people prefer to do business with those they trust
• Cornerstones of long term, trustworthy relationships
• Transparency versus opacity in communication
• Techniques for developing rapport
• Powerful vocabulary in client conversation
• How to influence relationship development

Teaching Approach

Janel Anderson, a business consultant and coach, brings a research-based approach together with extensive experience in corporate virtual team communication teaches this half-day program. The interactive classroom style provides an opportunity for each participant to learn new concepts, apply them in an engaging way, and obtain feedback from the instructor and peers in small group settings.

Tuition: $ 495

Location: Downtown Minneapolis, specific location furnished upon registration.